Bee-Gee Beauty Supply

Policy

Returns & Refunds

Overview

We accept eligible returns within 30 days of delivery. Returns may be completed by mail or, where practical, in shop at our listed business address. Because beauty and personal-care products are sensitive items, returns are subject to product-condition and hygiene requirements.

Return Window

Return requests must be submitted within 30 days of the delivery date.

Eligible Returns

To qualify for a return, items should be:

  • in new or gently handled condition as permitted by the item type
  • returned with original packaging when reasonably possible
  • accompanied by proof of purchase or order details

Beauty & Hygiene Conditions

For hygiene and product-integrity reasons, opened or used cosmetics, skin care, hair care, fragrance, and other personal-care items are generally not eligible for return unless:

  • the item arrived damaged
  • the item arrived defective
  • the wrong item was sent
  • the item has a verified fulfillment issue attributable to Bee-Gee Beauty Supply

Non-Returnable Items

  • opened or heavily used personal-care items
  • items damaged after delivery due to misuse or improper storage
  • gift cards
  • final-sale or clearance items if marked non-returnable
  • any item specifically marked non-returnable on the product page

How to Start a Return

Before returning an item, contact Bee-Gee Beauty Supply at sales@beegeebeautysupply.com or +1 (909) 386-7885 with your full name, order number, the item(s) you want to return, the reason for the return, and photos if the item arrived damaged, defective, or incorrect.

Return Methods

  • By mail, using the instructions provided by customer support
  • In shop, at 1643 E Highland Ave, San Bernardino, CA 92404, during customer service hours, after return approval where required

Inspection & Approval

Returned items may be inspected before a refund is approved. If a return does not meet the policy requirements, the return may be refused or only partially approved where permitted.

Refund Timing

Approved refunds are typically processed within 10 business days after the returned item is received, inspected, and approved. Refunds are issued back to the original payment method unless otherwise required by law or store policy.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to our fulfillment error, a damaged item, or an incorrect item sent by us.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the issue so we can review and resolve it as quickly as possible.

Exchanges

If an exchange workflow is available for the item, customer support will advise you. In many cases, the fastest solution may be a return approval followed by a new order.

Return Support Contact

Bee-Gee Beauty Supply
sales@beegeebeautysupply.com
+1 (909) 386-7885
Monday–Friday, 9:00 AM – 5:00 PM PT

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